Privacy Policy – WorkForce Manager
This Privacy Policy explains how PCCS Group Ltd (“we”, “us”, “our”) collects, uses, and protects personal data in relation to:
· The WorkForce Manager website (https://workforce-manager.co.uk/)
· The WorkForce Manager software platform
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
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1. Who We Are
PCCS Group Ltd is a company registered in England and Wales and is the data controller for website data.
Registered Office: The Pyramid. Brixworth Technology Park, Quarry Road, Brixworth, Northants. NN6 9UB. Email: info@pccsuk.com
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2. Our Role (Important)
We operate in two distinct roles:
A. Website (Controller)
We act as a data controller for visitors to our website.
B. WorkForce Manager Software (Processor)
We act as a data processor on behalf of our customers (employers), who are the data controllers for their employees’ personal data.
We only process employee data in accordance with our customers’ instructions and a Data Processing Agreement (DPA).
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3. Personal Data We Collect (Website)
Information You Provide
· Name
· Company name
· Email address
· Telephone number
· Job title
· Enquiry or demo request details
Automatically Collected Data
· IP address
· Browser/device information
· Usage data (pages visited, time on site)
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4. Personal Data Processed via Software
When organisations use WorkForce Manager, we may process employee data including:
· Names and contact details
· Job roles and schedules
· Attendance and workforce management data
This data is processed only on behalf of our customers and under contractual agreement.
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5. How We Use Website Data
· Respond to enquiries and demo requests
· Provide information about our services
· Improve website performance and usability
· Ensure security of our systems
· Send marketing communications (where lawful)
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6. Lawful Bases
· Consent (marketing cookies, email marketing)
· Contract (pre-contract enquiries)
· Legitimate Interests (website improvement, security)
· Legal Obligation
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7. Data Sharing
We may share data with:
· Hosting providers
· IT and CRM providers
· Analytics providers (if enabled)
· Professional advisers
All third parties are contractually bound to protect data.
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8. International Transfers
Where data is transferred outside the UK, we rely on:
· UK adequacy decisions
· Standard Contractual Clauses
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9. Data Retention
· Enquiries: up to 24 months
· Marketing data: until opt-out
· Technical logs: typically 12 months
Processor data (employee data) is retained per customer contracts.
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10. Security
We implement appropriate technical and organisational measures, including:
· Secure hosting environments
· Access controls
· Encryption where appropriate
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11. Your Rights
You have the right to:
· Access your data
· Correct inaccurate data
· Request deletion
· Object to processing
· Withdraw consent
Contact us to exercise your rights.
You may complain to the ICO: https://ico.org.uk
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12. Marketing
You can opt out at any time via unsubscribe links or by contacting us.
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13. Cookies (Summary)
We use cookies to operate and improve our website. See full Cookie Policy here.
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14. Changes
We may update this policy periodically.
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